Senior Operations Coordinator

WHAT WILL YOU GET AT ELLIS MEDICINE?

• Comprehensive and affordable Health, Dental and Vision insurance that starts DAY ONE!
• Generous paid time off to support a work-life balance, including 6 paid holidays
• Tuition Reimbursement and professional development opportunities
• Retirement plan in the form of a 401(3b) with company match after longevity
• Flexible Spending Account and Dependent Care Account-allowing you to set aside pretax dollars to better care for your health and the health of your loved ones
• Free yearlong unlimited CDTA Navigator Pass, including Free CDTA bike share program
• Employee Wellness Program
• Employee Assistance Program
• Employer paid Life Insurance

WHAT WILL YOU DO AS A SENIOR OPERATIONS COORDINATOR?

The Senior Operations Coordinator - Revenue Cycle (Emergency Department) serves in a senior supervisory capacity, overseeing staff and daily revenue cycle operations supporting Emergency Department services. This role is responsible for supervising staff performance, coordinating high'volume workflows, ensuring compliance with hospital policies and payer regulations, and supporting accurate and timely reimbursement for ED encounters. The position functions as first line supervision under the general direction of Revenue Cycle leadership and works closely with Emergency Department leadership and clinical teams.

• Provides direct supervision to assigned ED Revenue Cycle staff, including scheduling, daily work assignment, productivity monitoring, and performance oversight
• Establishes performance expectations related to timeliness, accuracy, compliance, and customer service
• Provides ongoing coaching, mentoring, and corrective feedback; participates in performance evaluations and disciplinary processes in accordance with Ellis Hospital HR policies
• Assists with recruitment, onboarding, training, and competency development of ED Revenue Cycle staff
• Serves as the primary escalation point for staff concerns, complex ED accounts, and workflow issues
• Oversees day'to'day Revenue Cycle activities supporting Emergency Department encounters, including registration support, insurance verification, charge capture coordination, billing, follow'up, and account resolution
• Ensures staff compliance with Ellis Hospital policies, payer requirements, and applicable federal and state regulations (including CMS, NYSDOH, EMTALA, and HIPAA requirements impacting ED services)
• Monitors ED account workflows, work queues, and aging to support timely billing and cash flow
• Addresses operational challenges related to high'volume, fast'paced ED workflows and after'hours coverage
• Identifies issues that may impact reimbursement, regulatory compliance, or patient experience and implements corrective actions
• Maintains and enforces standard operating procedures (SOPs) specific to Emergency Department Revenue Cycle workflows.

• Monitors key ED Revenue Cycle metrics such as registration accuracy, charge lag, denial trends, and A/R aging
• Participates in audits, quality assurance activities, and performance improvement initiatives related to Emergency Department billing and collections

WHAT DO YOU NEED TO BE A SENIOR OPERATIONS COORDINATOR?

• Bachelor's degree in Business, Healthcare Administration, Finance, or a related field preferred
• An equivalent combination of education and experience may be considered.
• Demonstrated ability to supervise staff and manage performance in a fast'paced ED Revenue Cycle environment
• Working knowledge of Emergency Department workflows, payer requirements, and reimbursement methodologies
• Strong organizational, analytical, and problem'solving skills
• Effective verbal and written communication skills
• Proficiency with revenue cycle systems, reporting tools, and Microsoft Office
• Ability to manage multiple priorities in a high'acuity, regulated healthcare setting

PHYSICAL REQUIREMENTS:

Work is performed in an office/and or hospital environment adjacent to the Emergency Department. Should be able to push/pull, lift/move 15 lb., be able to perform moderately difficult manual manipulations such as using a keyboard, writing, and filing for extended periods of time, must be able to perform tasks which require hand-eye coordination such as data entry, typing and using photo copiers. Mobility requirements may include the ability to be stationary at a workstation for a prolonged period of time in addition to being able to squat or be mobile for a reasonable length of time and distance. Communication requirements include the ability to comprehend the spoken English language in addition to being able to communicate and read the English language.

Ellis Medicine is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, and will prohibit, discrimination on the basis of race, creed, color, religion, sex/gender (including pregnancy), age, national origin, disability (including pregnancy-related conditions), genetic information, predisposition or carrier status, military or veteran status, prior arrest or conviction record, marital or familial status, sexual orientation, transgender status, gender identity, gender expression, reproductive health decisions, domestic violence victim status, known relationship or association with any member of a protected class, and any other characteristic protected by applicable law violates federal, state and, where applicable, local laws , reproductive health decisions or source of payment, consistent with applicable legislation and to comply with the laws pertaining thereto.

Salary Range: $ 24.75-$36.53 /hour Pay is based on experience, skills, and education. Exempt positions under the Fair Labor Standards Act (FLSA) will be paid within the base salary equivalent of the stated hourly rates. The pay range may also vary within the state.