Senior ServiceNow Engineer (Hybrid)

Job Description

Our IT team operates as a business partner proposing ideas and innovative solutions that enable new organizational capabilities. We collaborate internationally to deliver the services and solutions that help everyone to be more productive and enable innovation.

The Senior ServiceNow Engineering position will be responsible for providing tier 3 engineering and operational support for the ServiceNow platform with an emphasis on Design, development and deployment. The position responsibilities will include but not limited to the following:

• Consult on any proposed utilization of platform
• Manage technical aspects of standups which includes estimation and supporting refinement of stories
• Execute on defined release strategy for the platform
• Responsible for documentation of all procedures to support the development, deployment and use of the platform
• Contribute to the development of the architecture of the platform (including integrations) through Web Service calls and API development
• Provide tier 3 (engineering level) support for operations of the platform for ServiceNow.
• Coordination of Problem Investigations (includes documenting)

Education Minimum Requirement:

BS in Computer Science or Engineering field

Required Experience and Skills:

• Detailed knowledge of ServiceNow platform, hands-on experience in ServiceNow modules (CMDB/ITSM, ITOM Discovery, Portal, Mobile, Portal and Automation)
• Minimum of 3 years of ServiceNow engineering/development experience
• Excellent verbal and written communication skills
• Excellent documentation writing skills
• Knowledge of Javascript, Python, API integration, and web services calls
• Knowledge of relational Databases and capability to write own queries and create database view/schema

Preferred Experience and Skills:

• Knowledge of automation principles, YAML and Ansible
• Oracle or other relational databases
• Knowledge of other ITSM tools
• ITIL Foundation v3 or newer
• Agile Development

Our Support Functions deliver services and makes recommendations about ways to enhance our workplace and the experience of working at our organization. Our Support Functions include HR, Finance, Information Technology, Legal, Procurement, Administration, Facilities and Security.

NOTICE FOR INTERNAL APPLICANTS

In accordance with Managers' Policy - Job Posting and Employee Placement, all employees subject to this policy are required to have a minimum of twelve (12) months of service in current position prior to applying for open positions.

If you have been offered a separation benefits package, but have not yet reached your separation date and are offered a position within the salary and geographical parameters as set forth in the Summary Plan Description (SPD) of your separation package, then you are no longer eligible for your separation benefits package. To discuss in more detail, please contact your HRBP or Talent Acquisition Advisor.

Employees working in roles that the Company determines require routine collaboration with external stakeholders, such as customer-facing commercial, or research-based roles, will be expected to comply not only with Company policy but also with policies established by such external stakeholders (for example, a requirement to be vaccinated against COVID-19 in order to access a facility or meet with stakeholders). Please understand that, as permitted by applicable law, if you have not been vaccinated against COVID-19 and an essential function of your job is to call on external stakeholders who require vaccination to enter their premises or engage in face-to-face meetings, then your employment may pose an undue burden to business operations, in which case you may not be offered employment, or your employment could be terminated. Please also note that, where permitted by applicable law, the Company reserves the right to require COVID-19 vaccinations for positions, such as in Global Employee Health, where the Company determines in its discretion that the nature of the role presents an increased risk of disease transmission.

Current Employees apply HERE

Current Contingent Workers apply HERE

US and Puerto Rico Residents Only:

Our company is committed to inclusion, ensuring that candidates can engage in a hiring process that exhibits their true capabilities. Please click here if you need an accommodation during the application or hiring process.

For more information about personal rights under Equal Employment Opportunity, visit:

EEOC Know Your Rights

EEOC GINA Supplement

Pay Transparency Nondiscrimination

We are proud to be a company that embraces the value of bringing diverse, talented, and committed people together. The fastest way to breakthrough innovation is when diverse ideas come together in an inclusive environment. We encourage our colleagues to respectfully challenge one another's thinking and approach problems collectively. We are an equal opportunity employer, committed to fostering an inclusive and diverse workplace.

U.S. Hybrid Work Model

Effective September 5,2023 our U.S. Hybrid work model will be as follows: 1. Three total days on site per week: Tuesday and Wednesday - plus one additional day of choice based on what works best for organizations and/or teams. 2. Fridays will formally be a remote-working day unless business critical tasks require onsite presence.

Under New York City, Colorado State, Washington State, and California State law, the Company is required to provide a reasonable estimate of the salary range for this job. Final determinations with respect to salary will take into account a number of factors, which may include, but not be limited to the primary work location and the chosen candidate's relevant skills, experience, and education.

Expected salary range:
$107,600.00 - $169,400.00

Available benefits include bonus eligibility, health care and other insurance benefits (for employee and family), retirement benefits, paid holidays, vacation, and sick days. For Washington State Jobs, a summary of benefits is listed here.

Learn more about your rights, including under California, Colorado and other US State Acts

Search Firm Representatives Please Read Carefully
Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.

Employee Status:
Regular

Relocation:
No relocation

VISA Sponsorship:
No

Travel Requirements:
10%

Flexible Work Arrangements:
Hybrid

Shift:
Not Indicated

Valid Driving License:
No

Hazardous Material(s):
na

Required Skills:
Configuration Management (CM), Data Engineering, Data Visualization, Design Applications, Perform Testing, Software Development, System Designs, Systems Integration

Preferred Skills:
Automation Engineering, Automation Testing Tools, Communication, Continuous Deployment, Documentations, Information Technology Strategies, IT Documentation, Policy Development, ServiceNow Platform, Services Engineering, Software Documentation, YAML

Requisition ID:R245769