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Service Line Director - Surgical Planning

The service-line director collaborates with administrative and clinical leadership to develop and implement high-level strategies while ensuring alignment of multiple surgical specialties. Responsible for collaborating with administrative and clinical leadership to develop, communicate, and implement the strategic plan to grow the programs in volume, breadth and depth of services, through program development, regional strategy and workforce planning. Accountable for the infrastructure of the Surgical Service line with other responsibilities including financial acumen and planning and alignment with Sr. Clinical Director of Perioperative Services, Surgeon in Chief and VP Regional Services and Planning. Models appropriate behavior as exemplified in MLH Mission, Vision and Values.


Education/Training & Experience:


Bachelor’s degree in business, health care administration, or related field

Must have at least five (5) years of progressive experience in managing functions and departments in a clinical or clinical education environment with a knowledge of workflows and systems

A licensed registered nurse may be required depending on the organizational assignment


Master’s degree in health/hospital administration, business administration, or related field

Prior experience with direct management responsibility for a clinical setting, including budget responsibility, cardiovascular services, practice management, practice management systems, financial management, and clinical management systems



  • Comprehensive knowledge of business principles and techniques of administration, organization, and management to include an in-depth understanding of the key business issues that exist in the health care industry, particularly related to physicians, medical schools, and medical education. These include, but are not limited to, knowledge of strategic and operational planning, health care economics, personnel administration, federal, state, and local laws, financial management, and trends in the health care industry.
  • Knowledge of business office operations, particularly pertaining to third party billing and reimbursement activities.
  • Knowledge of process analysis and design.
  • Knowledge of applicable regulatory requirements and their application to academic medical centers and academic physician practices. 
  • Proven skills in interpersonal relationships, planning, organizing, and follow-up, budget preparation and monitoring, and management and leadership.
  • Demonstrated ability to set and manage priorities, be a team member and educate others, relate to all levels of the organization, comprehend complex and technical subjects, create and motivate behavior changes, translate financial and technical language to lay audiences, and plan, implement, and monitor processes in a complex health care environment.

Key Job Responsibilities:

  • Provides strong leadership and direction in establishing a Surgical Service line that meets or exceeds national quality standards.  Ensures compliance with hospital, DNV, and other regulatory authorities.
  • Collaborates with system leadership, will assist in facilitation and coordination of system wide initiatives involving surgical services.
  • Partners with physicians, nursing, other clinicians, and families to create a clear vision for the Surgical SVL.  Collaborates with leadership to develop a strategic plan that clarifies steps for implementing the vision, reflects an understanding of the surgical market including threats, opportunities and industry trends, and positions the service line for success. Communicates the vision to internal and external constituents.
  • Creates a culture of high clinical and professional standards, family centered care and service to referring physicians.
  • Leads and facilitates the effort to integrate all aspects of surgical services, including those outside of direct reporting relationship, into a single comprehensive service line.  Plans, organizes, develops, and implements operations to meet the needs of surgical patients, their families, and physicians throughout the full continuum of care.  Meets corporate and departmental goals while coordinating, policies, procedures, and processes for the Surgical SVL. 
  • Partners with the Foundation, identifies extramural funding for new or expanded research, academic or clinical programs.
  • Identifies grants and other funding, promotes research by physicians and other clinicians to create the next generation of techniques and technologies.
  • Collaborates in planning budget, capital request budget, and human resource utilization plan for hospital services within the Surgical SVL; participates in preparation and administration of Le Bonheur’s and ULPS’s annual expense budget, capital request budget and human resource plan for physician services within the Surgical SVL
  • Facilitates service line business plan development process for new programs and services in collaboration with surgical team, ULPS, and SVL leadership.
  • Promotes and builds strong professional and collegial relationships with Medical Staff, ancillary departments, and other internal and external partners.
  • Provides support on administrative (contractual, legal, financial) matters for Surgical SVL -Directors, Faculty/ Medical Staff.  Advocates for the needs of the Surgical SVL with various stakeholders.
  • Develops a medical/executive committee structure that facilitates service line planning and communication.

Supervision Provided by this Position:

  • Provides leadership and oversight for the assigned service lines(s). May supervise Associates assigned to the service line.

Physical Demands/Conditions:

  • The physical activities of this position may include climbing, pushing, standing, hearing, walking, reaching, grasping, kneeling, stooping, and repetitive motion.
  • Must have good balance and coordination.
  • The physical requirements of this position are: light work - exerting up to 25 lbs. of force occasionally and/or up to 10 lbs. of force frequently.
  • The Associate is required to have close visual acuity to perform an activity, such as preparing and analyzing data and figures; transcribing; viewing a computer terminal; or extensive reading.
  • The conditions to which the Associate will be subject in this position: The Associate is not substantially exposed to adverse environmental conditions; job functions are typically performed under conditions such as those found in general office or administrative work.
  • The conditions to which the Associate will be subject in this position: The Associate is not substantially exposed to adverse environmental conditions; job functions are typically performed under conditions such as those found in general office or administrative work.


Service Line Director - Surgical Planning

Memphis, TN
Full Time
Mid Level Career (5+ yrs experience)

Published on 09/30/2023

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