Site Manager

Seeking an experienced Outpatient therapy leader to manage an established clinic comprised of high-performing Orthopedic and Neurological multi-disciplinary teams. Responsible for managing daily operations, program development, continuum of care collaboration, and staff engagement.

• JOB SUMMARY
  • Direct, supervise and evaluate work activities of professional, technical, and clerical personnel.
  • Establish objectives and evaluative or operational criteria for assigned units.
  • Direct or conduct recruitment, hiring and training of personnel.
  • Develop and implement organizational policies and procedures for assigned units.
  • Conduct and administer fiscal operations, including accounting, planning budgets, authorizing expenditures, and coordinating financial reporting.
  • Establish work schedules and assignments for staff, according to workload, space and equipment availability.
  • Monitor the use of therapy services, inpatient beds, facilities, and staff to ensure effective use of resources and assess the need for additional staff, equipment, and services.
  • Maintain awareness of advances in medicine, computerized diagnostic and treatment equipment, data processing technology, government regulations, health insurance changes, and financing options.
  • Manage change in integrated health care delivery systems, such as work restructuring, technological innovations, and shifts in the focus of care.
  • Prepare activity reports to inform supervisor of the status and implementation plans of programs, services, and quality initiatives.
  • Inspect facilities and recommend building or equipment modifications to ensure emergency readiness and compliance to access, safety, and sanitation regulations.
  • Review and analyze facility activities and data to aid planning and cash and risk management and to improve service utilization.
  • Develop or expand and implement medical programs or health services that promote research, rehabilitation, and community health.
  • Support the development of instructional materials and provision of in-service and community-based educational programs.
  • Performs patient care as needed/able.
  • Performs Patient Service Representative functions as needed to support seamless clinic operations and excellent customer service.
• ESSENTIAL FUNCTIONS
  • PATIENT / CUSTOMER
    • Employees Satisfaction:
      • Regularly meets with employees to improve communication and to build productive relationships.
      • Continuously communicates to staff the importance of patient satisfaction, quality of care, and sound financial performance; and champions our successes and priorities for improving performance in meeting and exceeding patient and customer expectations.
      • Analyze employee satisfaction data& identify opportunities for improvement.
      • Collaborate with staff to develop action plans.
      • Implement and follow through with action plans.
      • Manage & eliminate process workarounds.
      • Focus energy on collaboration and not blame
    • Establish/update processes and work practices for the unit/department:
      • Manage and eliminate process workarounds by appropriately and consistently sharing with organizational partners the issues, which require their attention.
      • Analyze employee satisfaction data on a quarterly basis and identify opportunities for improvement.
      • Share data with staff and mutually identify opportunities for improvement within the department's span of influence.
      • Collaborate with the staff to develop action plans for improvement.
      • Implement and follow through with action plan.
    • Internal Partnerships:
      • Works with GSPP leadership in developing programs, services and initiatives to anticipate future customer needs, build customer loyalty and generate profitable growth.
      • Sets standards and drives operational integration of programs by ensuring alignment of communication to Leadership.
    • Manage team and individual performance in alignment with the GSPP vision of service excellence:
      • Drive patient/client loyalty and physician referral by ensuring staff under your supervision understand the GSPP commitment to service, their own work processes, and have the necessary skills to meet service expectations.
      • Focus energies on collaborating in problem resolution rather than finding blame.
      • Manage patient/client complaints and provide timely follow up to ensure satisfaction.
      • Ensure that staff understand and demonstrate service recovery commitment.
  • HIGH RELIABILITY PATIENT CARE
    • Establish/update processes and work practices for the area of responsibility.
      • Build work practices and team processes based on the Institute of Medicine's (IOM) Six Aims for Improvement:
        • Safe:avoid injuries to patients from the care that is intended to help them.
        • Effective:provide services based on scientific knowledge.
        • Patient-Centered:provide care that is responsible to individual patient preferences, needs and values and assuring that patient values guide all clinical decisions.
        • Timely:reduce waits and sometimes harmful delays for both those who receive care and those who give care.
        • Efficient:avoid waste, including waste of equipment, supplies, ideas, and energy.
        • Equitable:provide care that does not vary in quality because of personal characteristics such as gender, ethnicity, geographic location or socio-economic status.
      • In conjunction with all stakeholders involved in the patient care processes, institute operational changes based on data (e.g. PORTs, customized area operations data).
      • Communicate, reinforce, and update as necessary environment of care procedures, (e.g. safety, security, hazardous materials, emergency, medical equipment, and utility management.)
      • Continuously improve area operations to maintain and exceed internal/external regulatory compliance and achieve clinical excellence.
      • Participates in and supports patient safety goals and initiatives
    • Manage team and individual performance in alignment within the Institute of Medicine's (IOM) Six Aims for Improvement.
      • Communicate roles, accountabilities and performance measures to all staff.
      • Identify unit quality metrics, review and track monthly; communicate to the staff, and develop/implement action plans to improve performance.
      • Train staff in PORTs and encourage and use as intended to capture patient safety trends.
    • Regulatory Compliance: (In partnership with Leadership Team)
      • Ensures compliance with all federal, state and local regulatory standards and requirements, including JCAHO, Department of Health, funding agencies, FDA, HIPAA, HCFA, DPW and others.
      • Ensures optimal condition of all equipment.
      • Ensures order, safety, efficiency and cleanliness of clinical and office area.
      • Participates in development of policies and procedures.
  • OPERATIONS
    • Change Management
      • Proactively develops and implements change management strategy for major organizational activities and events
      • Identifies and facilitates agreement of major messages which are consistent regardless of audience, credible and reflects GSPP' core values
      • Communication plans are effectively implemented
      • Ensure appropriate follow-up of major issues
      • Manage routine and crisis communications throughout the entity/community as they arise
      • Demonstrates recognition of the systemic impact of employee communication and/or policy changes and solicits proactive feedback prior to implementation.
      • Evaluates effectiveness of change and implementation plans.
    • Financial Management
      • Develop budget for individual AU/Dept based on assumptions and decisions made by GSPP Leaders.
      • Budget management for AU/Dept.
      • Seeks opportunities to reduce supply costs.
      • Review Financial Reports monthly or monthly financial tool to ensure all activity within an AU is expensed in the month.
      • Provide Accounting or appropriate Finance designee with accruals.
      • Preview monthly expense reports to detect errors/discrepancies and resolve issues.
      • Provide budget variance explanations to Finance and GSPP management monthly.
      • Analyze and manage data as tool to manage expenses.
      • Ability to balance financial and staffing models to achieve budget targets and organization objectives.
      • Successfully negotiates resourcing needs across boundaries with partners as appropriate.
  • MANAGER OF CHOICE
    • Workforce Planning:
      • Talent management plan in place for current and future staff
      • Succession plan in place for critical positions
    • Attract/Recruit:
      • Recruitment of competent staff to meet operational needs ("scope of service" "products & services") and who demonstrate the ability to be service orientated and align with the core values
      • On-Boarding- proper orientation of staff to their roles, accountabilities and performance measures within probationary period
    • Development:
      • Development of staff - Encourages continuous growth and helps staff to realize full potential by identifying stretch objectives and creating learning plans
      • Effective and timely performance management such that:
        • Clearly defines work expectations
        • Recognizes and rewards individuals for a job well done.
        • Addresses performance issues immediately and directly.
        • Conducts performance appraisals annually
    • Retention:
      • Employee retention strategy in place
      • Positive employee relations
      • Effective employee communications
      • Employee total compensation is market based and competitive
      • Employee recognition
    • Compliance:
      • Ensures that consistent, effective processes are utilized for establishing and monitoring the credentials of staff.
      • Ensure continuous survey readiness
      • Ensure department human resource management practices comply with labor law, state & federal requirements
      • Employee safety
• QUALIFICATIONS
  • To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
    • Education
      • Bachelor's Degree in a clinical discipline preferred
    • Work Experience
      • 5 years of clinical experience required
      • 1-2 years of prior supervisory experience preferred
    • Licenses / Certifications
      • Clinical license in appropriate discipline required