SENIOR SERVER ENGINEER

Job Summary:

The Senior Systems Administrator is responsible for Design, install and configure internal and customer facing servers and related operating systems, and a 3rd level of desktop support. Responsibilities include but not limited to:

• Have good 'people skills', always being polite and courteous
• Install new servers and operating systems
• Administer and support core Microsoft, Cisco, Citrix and VMware technologies
• Design and implement monitoring, configuration management and reporting functions that will make a hands-off environment
• Monitor, address, and document all assigned call tickets
• Monitor server utilization and make recommendations accordingly
• Monitor and maintain network security to expected levels
• Maintain backups on servers
• Actively evaluate new technology
• Maintain a good working relationship with end users
• Assist Technical Support Analyst as requested
• Define and document best practices and support procedures
• Provide after-hours support for Infrastructure related emergencies as well occasional weekend maintenance
• Maintain inventory and asset configuration documentation
• Carry out special tasks at Management's direction
• Interact with customers and staff at the technical level, as required.
• Other duties as assigned.

Performance Expectations:

Performance expectations will be covered in the orientation and preceptor phases of your orientation to your job.

• Demonstrate the technical abilities to support server and systems infrastructure
• Demonstrate the aptitude for including proper and timely documentation when creating, updating and closing a help desk ticket and/or task.
• Demonstrate technical aptitude for utilizing a remote access software to sign on, identify remote user session, connect to user session and monitor/assist user with workflow, and disconnect/signoff of remote session while speaking with end user via telephone
• Demonstrate technical aptitude for dealing with and troubleshooting multiple components of workflows Demonstrate the aptitude for completing CAB workflows (Regular/Safe/Emergency) including but not limited to accessing, reviewing, creating, updating, and approving a CAB request.

Qualifications:

Education/Skills

Associate Degree or Bachelor Degree in computer science or equivalent. Must possess advanced knowledge of Microsoft Windows Server Operating Systems, Microsoft Exchange, Microsoft SharePoint, Linux/AIX administration, SAN and NAS administration, and system backup and restore best practices.

Work Experience:

Must have at least seven years combined experience in server and system administration.

Mental Demands:

Ability to solve problems logically. Must be able to take orders and follow directions. Must be able to work closely with others, and maintain a professional image at all times