Switchboard Operator

Job Summary

• Occupation: Switchboard Operator

• Specialty: Communications

• Salary: $18.63-$27.95

• Working Hours: 40 hours/week

• Shifts: Varies

• On-Call: No

• Degree Required: High school diploma or equivalent

• Position Type: Full Time

• Work Environment: Hospital

• Location: 93555, Ridgecrest, California, United States

• Visa Sponsorship: No

Job Description

We're looking for Switchboard Operators who are excited to support hospital-wide communication and provide exceptional front-line service. In this role, you'll manage incoming and outgoing calls, assist patients and visitors, and support essential hospital operations through communication and clerical duties. You'll also play a key role in emergency response communication and daily reporting processes. We value professionalism, strong communication skills, sound judgment, and the ability to remain calm under pressure.

Key Responsibilities

• Operate the hospital telephone system, managing incoming, outgoing, interoffice, and interdepartmental calls

• Initiate and relay emergency codes as required

• Create and maintain the daily EMTALA Call List

• Perform cashiering functions and basic clerical duties

• Greet patients, visitors, and staff, directing them appropriately

• Support department leadership with assigned tasks

Collaborative Teamwork

This role involves working closely with hospital staff, departments, and leadership to ensure effective communication and a welcoming environment for patients, visitors, and team members.

Qualifications

• High school graduate or equivalent

• Ability to read, write, understand, and communicate effectively in English

• Knowledge of office organization and basic clerical skills

• Experience with computer systems and PC Windows software

• Experience with telephone systems and cashiering functions preferred

• One year of experience as a telephone operator, receptionist, or related role preferred

• Strong customer service skills required

• Ability to work independently with minimal supervision

• Demonstrated maturity, professionalism, and sound judgment in stressful situations

• Ability to maintain professionalism, courtesy, and effective working relationships

Benefits You'll Enjoy

• Medical, Dental, Vision

• 403B with Employer Match

• Life Insurance

• Flex Spending - Health Care & Dependent Care

• Employee Assistance Program

• Gym Membership Reimbursement

• Tuition Reimbursement

• Sick and Vacation Time

Welcome To RRH

Established for over 60 years, RRH is a non-profit, DNV-accredited, full-service hospital and integrated healthcare system serving our region across a 38-acre campus. RRH includes a 25-bed acute care hospital, a 125-bed skilled nursing facility, and a comprehensive network of services supported by more than 860 employees. Our organization operates five primary care clinics and other multi-specialty clinics, an ambulatory surgery center, ambulance services, and full-service imaging and laboratory capabilities-allowing RRH to deliver coordinated, high-quality care across the continuum. RRH received the American Medical Association's Joy in Medicine Award in both 2023 and 2025, recognizing its commitment to healthcare worker well-being. RRH also maintains an established physician well-being program.

Our mission is to be the partner of choice for the healthcare needs of our community. Our purpose is to care for our community's health and the well-being of those who care for them.

About Ridgecrest

Ridgecrest is a family-friendly community of 38,000 in the desert of central Southern California, far from the traffic and commotion of LA. Affordable and safe, it's been voted as the best place to live in Kern County by Niche. Home of the China Lake Naval Air Weapons Station, it is near the Sierra Mountains and full of natural wonders, outdoor activities, and sunshine. Our hospital is close to Mammoth Ski Area, Mount Whitney, Sequoia National Forest and Death Valley. Learn more About Ridgecrest and the Outdoor Activities around it.