System Analyst

POSITION PURPOSE

• A system analyst performs system build and integrated testing. Provides technical support through ongoing maintenance, development, implementation and documentation of features/enhancements of Epic or other hospital software. Collaborates with operational departments to design appropriate workflows for system capabilities. Functions as the subject matter expert and provides end user support.

SITE(S)

• Froedtert Kenosha Center
• Froedtert Pleasant Prairie Hospital

MINIMUM EDUCATION REQUIRED

• Associate Degree in: Computer Science or two (2) years progressive work experience in the IT field preferred

MINIMUM EXPERIENCE REQUIRED

• 2 to 3 years preferred

LICENSES / CERTIFICATIONS REQUIRED

• Minimum of an associate degree in computer science or two (2) years progressive work experience in the IT field, or two (2) years of healthcare experience

SUPERVISES

• N/A

KNOWLEDGE, SKILLS & ABILITIES REQUIRED

• Ability to read, write, speak, and comprehend English in order to establish a working relationship with end users and interpret manuals.
• Familiar with MS Word, Excel and Outlook; Internet
• At least one (1) year of work experience in hospital department, preferably clinical department.
• At least one (1) year of work experience that demonstrates the ability to organize and perform multiple tasks simultaneously
• Demonstrated written and oral communication skills
• Ability to organize, analyze, problem-solve, and educate
• Ability to learn various software application

PRINCIPLE ACCOUNTABILITIES AND ESSENTIAL DUTIES

• Performs system build and integrated testing as appropriate.
• Collaborates with operational departments and end users to design appropriate workflows for system capabilities.
• Communicates and documents all changes made to the software/system.
• Troubleshoots system problems for the end user.
• Functions as subject matter expert for area of concentration in Epic or other hospital software.
• Provide system security and access as appropriate.
• Answers help desk calls and triages or resolves as appropriate
• Project management for area of concentration in Epic or other hospital software