Telecommunications Operator ( Switchboard)

Job Description:

Job Description:Operates a multi-line switchboard answering telephone calls coming into multiple Essentia Health facilities, gathering information and directing calls accordingly. Responsible for paging/messaging providers and staff, facilitating patient communication with Nurse Care Line. May facilitate communication during emergency situations as the first point of contact during an emergency. Makes changes when necessary to online provider on-call calendars. May be responsible for maintaining hospitalist rotation to ensure new admits/postings are assigned appropriately. Provides information to, and maintains relationship with, external and internal customers to provide coordinated services with an emphasis on excellent customer service. Work Experience: 2 years of customer service experience Working PC Knowledge (basic Windows Operating System)Education Qualifications: No educational requirementsLicensure/Certification Qualifications: No certification/licensure required. FTE1Shift RotationFTE Flex Day/Night (United States of America)Shift Start Time7:30 am( May vary at least a 1weekend day/ evening)Shift End Time4:30 pm( May vary at least a 1weekend day/ evening)Pay Range$15. 00 - $22. 50 / hour The approximate base compensation range is posted, but the actual offer will reflect our total compensation and benefits package. The offer will be determined by a number of factors including the selected candidate's experience, knowledge, skills, abilities, FTE, as well as internal equity among our team.WeekendsAt least 1 day in the weekendHolidaysYesCall ObligationYes Effective December 1, 2019: Job offers are contingent upon successful completion of a post-offer assessment, including a urine drug screen, immunization review, proof of required vaccinations, and background check. Essentia Health is committed to maintaining a work environment free from the influence of illegal drugs and alcohol. Essentia Health EEO:Essentia Health is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, sexual identity, national origin, disability, protected veteran status, or any other characteristic protected by law.