Workforce Development Intern, Hendrick Clinic Bone & Joint

JOB SUMMARY

The Bone & Joint Clinic Intern will support the Orthopedics & Sports Medicine team by assisting with daily clinic operations, workflow coordination, and patient service initiatives. Responsibilities may include supporting front-end and back-end operational processes, contributing to clinic efficiency efforts, assisting with scheduling and care coordination activities, and helping staff optimize the overall patient experience.

The internship will provide exposure to key areas of healthcare operations, including ambulatory clinic management, patient access and scheduling, operational performance, service excellence, process improvement, and healthcare business practices. Interns may participate in projects focused on workflow enhancement, quality improvement, patient experience, and operational effectiveness while gaining an understanding of how outpatient services are delivered and managed.

The Bone & Joint Clinic Intern will collaborate with physicians, advanced practice providers, nursing staff, rehabilitation professionals, and administrative team members to gain insight into the interdisciplinary coordination required to support musculoskeletal care delivery.

In addition, the intern may engage with organizational departments such as Operations, Human Resources, Patient Experience, Finance, Marketing, and Business Development to better understand the strategic, financial, and administrative functions that support a successful healthcare organization. This experience is designed to provide a comprehensive overview of healthcare leadership, clinic operations, and the business aspects of delivering high-quality patient care.

JOB REQUIREMENTS

Minimum Education

• Some College - associates or bachelors level program

Minimum Work Experience

• N/A

Required Licenses/Certifications

Required Skills, Knowledge, and Abilities

• Compose letters/memoranda
• Coordinate meetings
• Input data into computer programs
• Maintain work area according to OSHA and NIOSH standards
• Schedule appointments
• Deals effectively with hospital personnel
• Demonstrated interpersonal skills
• Excellent human relations and oral/written communication skills
• Maintains professional appearance and decorum at all times
• Requires ability to handle confidential information
• Requires extreme diplomacy and tact
• Research information
• Use computerized spreadsheets to conduct analysis
• Generate reports